SKOPP

FAQ

Frequently asked questions

Shipping, sizing, returns, and gear guidance.

How long does shipping take?

Most orders arrive within 3–5 business days.

Can I return a deck if it’s not the right size?

Yes. You can return unworn items within 14 days.

Do I need an account to order?

No, you can place an order as a guest. However, creating an account allows you to track your orders and view your purchase history.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placement. After that, you can return the item for a refund.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

My item arrived damaged. What do I do?

Please contact our customer service team within 24 hours of receiving your order. We will arrange for a replacement or refund.

Do you restock sold-out items?

Yes, we typically restock popular items within 1-2 weeks of going out of stock.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information.

Can I change my shipping address after ordering?

Yes, you can change your shipping address within 24 hours of placing your order. After that, you will need to cancel and reorder if the address needs to be updated.